Algorithmic Arts Support

Technical Support

Technical support is available to registered users by email to: support@algoart.com. We try to answer all support questions promptly - usually within hours - but please help us help you by including the following information:

Most problems can be solved simply by forcing an initializion to default values. Reboot the computer then go to Start Menu/Programs/ArtWonk4 (or /MusicWonk4), and run Reset ArtWonk Defaults. USB versions, which do not have Start menu shortcuts, can run with "-dbg" in the command line. Pay close attention to the pop up message that tells you the folder where you will find the debug file it creates, "Debug.txt."
If this does not do the job email Debug.txt to us with your support request.
Describe the problem in as much detail as possible, including error messages, whether the issue seems related to installation, startup, loading a file, etc. Screen captures of error messages are particularly helpful.
Include as much additional information as possible. The more information you provide the faster we can help you. Feel free to attach illustrative patch files or screen capture image files if you think that will help, in addition to the Debug.txt file.
Describe the computer you are using, including operating system, amount of memory, CPU speed, graphics settings.
What other audio and MIDI software is installed in your computer? What other software is running?

Phone Support

We do offer phone support if email support does not solve the issue. We ask that you start with the email support outlined above; if we are not able to resolve your issues by email, we will arrange phone support at a mutually convenient time.

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Free Software Updates

Once you purchase our software, all minor version upgrades of the same software are free, and may be downloaded any time free of charge. Usually your registration key will continue to work with the new minor version upgrade but if it does not simply send an email that includes the existing license key to support@algoart.com for a free replacement key.

Major version upgrades are free for one year from the date of purchase. Send email with your original email receipt or current license key to support@algoart.com for your free upgrade.

You may choose to be notified by email when new versions of our software are released by subscribing to our newsletter, above .

Lost Licenses

If your license key becomes invalid or lost, email support@algoart.com for a new one. We will replace a lost license key at no charge if you can supply proof of purchase, which usually will be your email receipt. If this is not available, supply the name and/or email address under which you originally registered the software and we will attempt to recover the license, but without the original email receipt or other proof of purchase, we cannot guarantee a free replacement.

Lost Software

You should archive your downloaded software installation files, as we only provide downloads for current versions. If you loose your software installation file you will need to download and install the current version. Inactive products that we no longer carry will continue to be supported by tech support, but we cannot replace lost installation files.

Refund Policy

Our standard software is available as free 30 day try before you buy trial downloads. Please take advantage of this free trial, and make sure the software can be installed on your computer and works as you expect before you purchase registration. Once a license key has been issued it is unfortunately not possible to recall all copies of the software. Therefore there is no refund available for software once the license key is purchased.