Technical Support

Technical support is available by email to: support@algoart.com. We try to answer all support questions promptly - usually within hours - but please help us help you by first reading the online manual. The Appendix and Options sections are especially helpful for trouble shooting. You may find additional information by visiting the FAQ.

Starting with ArtWonk/MusicWonk v3.0, there is a Tools folder in the StartMenu/Programs/Algorithmic Arts/ArtWonk (or /MusicWonk) run folder. Most problems can be solved simply by rebooting the computer then forcing an initializion to default values by running the Tools option, ArtWonk/MusicWonk Defaults.

If this does not do the job, run the other Tools option, ArtWonk/MusicWonk Debug. Pay close attention to the pop up message that tells you the folder where you will finde the debug file it creates, "Debug.txt." Email this file to us with your support request.

When you email us for support, please include the following information:

1. Describe the problem in as much detail as possible, including error messages, whether the issue seems related to installation, startup, loading a file, etc. Screen captures of error messages are particularly helpful.
2. Include as much additional information as possible. Feel free to attach illustrative patch files or screen capture image files if you think that will help, in addition to the Debug.txt file.
3. Describe the computer you are using, including operating system, amount of memory, CPU speed, graphics settings.
4. What other audio and MIDI software is installed in your computer? What other software is running?

Phone Support

We do offer phone support if email support does not solve the issue. We ask that you start with the email support outlined above; if we are not able to resolve your issues by email, we will arrange phone support at a mutually convient time.

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